Customer story · Corporate · FinTech

Ripple stopped missing what happened between rounds.

A global security operations centre was already in place, and incidents were still getting through.

Global security operations centre Rules the team writes Minutes off detection time Less noise to wade through

A modern glass corporate headquarters above a landscaped entry plaza

The challenge

A GSOC, and incidents still slipping through.

Staff watched cameras and walked physical rounds. In a fast-moving environment that had stopped being enough.

Slower response when it mattered

Missed detections led to slower response times, putting both employee safety and operations at risk.

Watching by eye does not scale

Camera monitoring and physical rounds could not keep pace with how quickly the business moved.

What they did

Rules the team could shape themselves.

Ripple set out what it needed before it went looking.

Step 1
Write down the objectives
Detect incidents as they happen, make sure employees get prompt assistance, cut the time spent on reporting, and reinforce trust in the company’s commitment to safety.
Step 2
Customise the detections
The team tuned rules so the system focused on real threats rather than raising noise.
Step 3
Keep the commercials simple
Straightforward pricing with no hidden costs made financial approval easier and sped up implementation.

What changed

Faster, and a good deal quieter.

What the security team noticed after rollout.

Minutes off a fall

The time taken to detect incidents such as slips and falls came down by several minutes.

Noise down, focus up

Custom rules let the team concentrate on the incidents that actually occur rather than sifting alerts.

Confidence for staff

Prompt assistance and visible follow-through support employee trust and morale.

In their words

Why VOLT, in their words.

From the Head of Global Security.

Most AI systems just create noise. Volt allows us to fully customize the rules, which lets us detect exactly what we want. Volt does not send false positives, so my staff can focus on the real incidents that occur.

Head of Global Security
Ripple Labs